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Public Safety Dispatcher

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Please see Special Instructions for more details.

THIS RECRUITMENT IS FOR APPLICANTS WHO POSSESS AN ACTIVE TCOLE (TEXAS COMMISSION ON LAW ENFORCEMENT) TELECOMMUNICATOR OPERATOR LICENSE

Posting Details

Posting Information

Position Number A5272F
Working Job Title Public Safety Dispatcher
Range 916
Advertised Salary 14.117
Beginning Annual 29,804.32
Ending Annual 45,348.16
Beginning Hourly 14.329
Ending Hourly 21,802
Position Type Regular Full Time
Brief Description

The purpose of this position is to answer emergency multiple lines and radio channels, gather information, answer questions, and dispatch or transfer calls to the appropriate units, departments or agencies. This is accomplished by answering incoming calls, gathering information, entering information and caller comments, researching general information, checking for warrant status, stolen information or other, dispatching the calls, and sending and receiving teletypes. Additional duties include notifying other departments of received requests, and transferring calls to other dispatch agencies or departments.
*****ONGOING RECRUITMENT*****
THIS RECRUITMENT IS FOR APPLICANTS WHO POSSESS AN ACTIVE TCOLE (TEXAS COMMISSION ON LAW ENFORCEMENT) TELECOMMUNICATOR OPERATOR LICENSE.

Formal Education

Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, and technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Experience

Under and including one year

Supervision

Job has no responsibility for the direction or supervision of others.

Human Collaboration Skills

Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

Freedom to Act

Receives Direction – The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion.

Technical Skills

Advanced – Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.

Budget Responsibility

This position has no budgetary responsibility.

Reading

Intermediate – Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Math

Basic – Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.

Writing

Basic – Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.

Certification & Other Requirements

*ONGOING RECRUITMENT*
THIS RECRUITMENT IS FOR APPLICANTS WHO POSSESS AN ACTIVE TCOLE (TEXAS COMMISSION ON LAW ENFORCEMENT) TELECOMMUNICATOR OPERATOR LICENSE. A pre-employment minimum typing speed of 40 WPM is required. CritiCall skill testing minimum passing score is 80. CritiCall skill testing is required and entails the following: Data Entry (audio), Call Summarization, Cross Referencing, Memory Recall, Prioritization, Map Reading, Sentence Clarity, and Decision Making.

Driver's License No
Type of License
Endorsements
Posting Date 04/14/2015
Closing Date

Essential Functions

Overall Physical Strength Demands: (S) Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. (L) Light: Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. (M) Medium: Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. (H) Heavy: Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. (V) Very Heavy: Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.

Essential Functions

Essential Function

Prepares and administers training courses by researching the topic, formulating the lesson plans and tests, gathering, and assembling various types of media and materials for presentation, perform advertising of upcoming classes and provide community information to attendees.

Code Sedentary
Essential Function

Answers incoming emergency calls for police, fire and other agencies by requesting emergency type, obtaining specifics on the emergency, entering information into the computer, dispatching service to responding units, and monitoring all radio channels.

Code Sedentary
Essential Function

Act as alternate terminal agency coordinator, in the absence of the Communications supervisor, Shift Supervisor, or Assistant Shift Supervisor and perform dispatch duties during shortages.

Code Sedentary
Essential Function

Researches records information by entering unit activity, answering and responding to radio traffic, making and receiving phone calls, researching databases for information, copying and sending information to requestors.

Code Sedentary
Essential Function

Relieves other radio positions when requested.

Code Sedentary
Essential Function

Provides local financial institutions with procedures for alarms by traveling to the place of business and speaking to the employees and providing them with materials to comply with procedures.

Code Light
Essential Function

Dispatches for other agencies such as the county by typing unit activity, monitoring and answering radio traffic, making and receiving phone calls, relaying information regarding calls to responding units, and relaying information retrieved from databases regarding incidents or persons.

Code Sedentary
Essential Function

Perform speaking engagements for the Citizens Police Academy, Crime Stoppers board, and various other organizations promoting public awareness about dispatch and providing guided tours of the facility and describing the operations.

Code Light
Essential Function

Answers incoming non-emergency and administrative phones lines by receiving inquiries from the public for various requests, gathering information from callers, researching information for callers, transferring calls to emergency dispatchers or connecting them to other departments, contacting other departments, and providing information.

Code Sedentary

Physical Demands

Overall Physical Strength Demands

Overall Physical Strength Demands: (S) Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. (L) Light: Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. (M) Medium: Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. (H) Heavy: Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. (V) Very Heavy: Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.

Physical strength for this position S

Physical Demands

(C) Continuously: 2/3 or more of the time. (F) Frequently: From 1/3 to 2/3 of the time. (O) Occasionally: Up to 1/3 of the time. (R) Rarely: Less than 1 hour per week. (N) Never: Never occurs. Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Standing Communicating with co-workers, Observing work duties, Observing work site, Making presentations
Standing Frequency F
Fine Dexterity Telephone keypad, Computer keyboard, Calibrating equipment
Fine Dexterity Frequency C
Walking To other departments/offices/office equipment, Around work site
Walking Frequency R
Lifting Supplies, Equipment, Files
Lifting Frequency R
Carrying Supplies, Equipment, Files
Carrying Frequency R
Sitting Desk Work, Meetings, Driving
Sitting Frequency F
Reaching For supplies and files
Reaching Frequency O
Handling Paperwork
Handling Frequency F
Kneeling Filing in lowerdrawers, Retrieving items from lower shelves/ground
Kneeling Frequency R
Crawling None
Crawling Frequency N
Pushing/Pulling File drawers, Tables and chairs, Equipment
Pushing/Pulling Frequency R
Climbing None
Climbing Frequency N
Vision Reading, Computer Screen, Observing worksite, Driving
Vision Frequency C
Foot Controls None
Foot Controls Frequency N
Balancing None
Balancing Frequency N
Bending None
Bending Frequency N
Crouching Filing in lower drawers, Retrieving items from lower shelves/ground
Crouching Frequency R
Hearing Communicating via telephone/radio, to co-workers/public, listening to equipment
Hearing Frequency C
Twisting From computer to telephone,
Twisting Frequency F
Talking Communicating via telephone/radio, to co-workers/public
Talking Frequency C
Other (specified if applicable) None
Other Frequency N

Additional Information

Machines, Tools, Equipment, Software, and Hardware

Machines, Tools, Equipment, Software, and Hardware:

Computers, printers and related software, copier, fax machine, check signing equipment.

Computers, printers and related software, copier, fax machine, radios

Environmental Factors

(D) Daily; (W) Several Times Per Week; (M) Several Times Per Month; (S) Seasonally; (N) Never

Extreme Temperatures N
Wetness/Humidity N
Respiratory Hazards N
Noise and Vibration N
Physical Hazards N

Health and Safety Factors

(C) Continuously; (F) Frequently; (O) Occasionally; (R) Rarely; (N) Never

Mechanical Hazards N
Chemical Hazards N
Electrical Hazards N
Fire Hazards N
Explosives N
Communicable Diseases N
Physical Danger or Abuse N
Other (see below)
Other Health and Safety Factor NA
Protective Equipment Required

NONE

Non-Physical Demands

Description of Non-Physical Demands: (F) Frequently: From 1/3 to 2/3 of the time; (O) Occasionally: Up to 1/3 of the time; (R) Rarely: Less than 1 hour per week; (N) Never: Never occurs.

Time Pressure F
Frequent Change of Tasks F
Performing Multiple Tasks Simultaneously F
Tedious or Exacting Work F
Noisy/Distracting Environment F
Emergency Situation F
Irregular Work Schedule/Overtime F
Working Closely with Others as Part of a Team F
Other (see below) N
Other Non-Physical Demand

NA

Work Location

Primary Work Location

Office Environment

Secondary Work Location

Applicant Documents

Required Documents
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you possess an active TCOLE (Texas Commision on Law Enforcement) Telecommunicator Operator License?
    • Yes
    • No
  2. * Do you possess TCIC/NCIC Certification and Basic Telecommunicator Certification?
    • Yes
    • No
  3. * Are you a citizen of the United States by birth or naturalization?
    • Yes
    • No
    • No Answer
  4. * This position is located within the police department. This position requires employees to work various shifts including days, evenings, nights, weekends, holidays and overtime. Are you available to work varying shifts (days, evenings, nights, weekends, holidays and overtime)?
    • Yes
    • No
    • No Answer
  5. * Will you be at least eighteen (18) years of age at the time of hire?
    • Yes
    • No
    • No Answer
  6. * Have you ever been convicted of any family violence charge?
    • Yes
    • No
    • No Answer
  7. * Will you be able to pass an extensive criminal background check?
    • Yes
    • No
    • No Answer
  8. * Are you a graduate of an accredited high school or do you possess an equivalent certificate?
    • Yes
    • No
    • No Answer
  9. * Have you been convicted of a Class A Misdemeanor or higher offense under the Penal Code or equivalent under federal law to include Uniform Code of Military Justice?
    • Yes
    • No
    • No Answer
  10. * Have you been convicted of a Class B Misdemeanor or higher offense within the last ten years under the Penal Code or equivalent under federal law to include Uniform Code of Military Justice?
    • Yes
    • Yes; however the conviction and/or end of probation, if applicable, were over 10 years ago.
    • No
    • No Answer
  11. * Have you been discharged from any military service under less than honorable conditions, including specifically: Bad conduct, Dishonorable or General discharge?
    • Yes
    • No
    • No Answer