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Administrative Clerk

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Classification Details

Classification Details

Classification Title Administrative Clerk
Classification Code 174
FLSA Status Non-Exempt
FLSA Job Family

43-6014.00 – Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Range 911
Step 1
Beginning Hourly 10.656
Ending Hourly 16.214
Beginning Annual 22,164.48
Ending Annual 33,725.12

Position Details

Position Details

Classification Title Administrative Clerk
Job Code 174
Working Job Title Administrative Clerk
Position Number A0174O
Position Type Regular Full Time
FLSA Status Non-Exempt
Brief Description

The purpose of this position is to provide complex clerical support to a division. This is accomplished by greeting and referring customers and callers, taking messages, answering questions and providing assistance and information, receiving all payments from customers, to include cash, check and credit cards and completing related clerical tasks. Additional duties include assisting in projects that may include typing, excel entry, and other clerical duties. Also serves as a backup for Billing Clerk to cover any outages.

Essential Functions

Overall Physical Strength Demands: (S) Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. (L) Light: Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. (M) Medium: Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. (H) Heavy: Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. (V) Very Heavy: Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.

Essential Functions

Essential Function

Assists callers by answering the phone, taking messages, and referring callers to the appropriate division or individual.

Code Sedentary
Essential Function

Provides clerical support by assisting customers; providing general or specific information; processing requests and payments for services; and assisting with other services.

Code Sedentary
Essential Function

Greets customers of the department, directs them to appropriate locations; provides information regarding services, and collects money based on services received.

Code Sedentary

Job Requirements

Formal Education

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Experience

No experience required

Supervision

Job has no responsibility for the direction or supervision of others.

Human Collaboration Skills

Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

Freedom to Act

Receives Direction: The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion.

Technical Skills

Basic: Work requires the use of standard technical skills appropriate to the work environment of the organization.

Budget Responsibility

Position has no budget responsibility

Reading

Intermediate – Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Math

Intermediate – Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Writing

Intermediate – Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Certification & Other Requirements

Preemployment keyboarding test (typing speed) minimum score is 30 wpm.

Driver's License No
Type of License
Endorsements
FLSA Job Family

43-6014.00 – Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Physical Demands

Overall Physical Strength Demands

(S) Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. (L) Light: Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. (M) Medium: Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. (H) Heavy: Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. (V) Very Heavy: Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.

Physical strength for this position S

Physical Demands

(C) Continuously: 2/3 or more of the time. (F) Frequently: From 1/3 to 2/3 of the time. (O) Occasionally: Up to 1/3 of the time. (R) Rarely: Less than 1 hour per week. (N) Never: Never occurs. Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Standing Communicating with co-workers, Observing work duties, Observing work site, Making presentations
Standing Frequency R
Fine Dexterity Telephone keypad, Computer keyboard, Calibrating equipment
Fine Dexterity Frequency C
Walking To other departments/offices/office equipment, Around work site
Walking Frequency O
Lifting Supplies, Equipment, Files
Lifting Frequency O
Carrying Supplies, Equipment, Files
Carrying Frequency O
Sitting Desk Work, Meetings, Driving
Sitting Frequency C
Reaching For supplies and files
Reaching Frequency O
Handling Paperwork
Handling Frequency C
Kneeling Filing in lowerdrawers, Retrieving items from lower shelves/ground
Kneeling Frequency C
Crawling None
Crawling Frequency N
Pushing/Pulling File drawers, Tables and chairs, Equipment
Pushing/Pulling Frequency O
Climbing None
Climbing Frequency N
Vision Reading, Computer Screen, Observing worksite, Driving
Vision Frequency C
Foot Controls None
Foot Controls Frequency N
Balancing None
Balancing Frequency N
Bending Filing in lower drawers, Retrieving items from lower shelves/ground, Making repairs
Bending Frequency R
Crouching Filing in lower drawers, Retrieving items from lower shelves/ground
Crouching Frequency C
Hearing Communicating via telephone/radio, to co-workers/public, listening to equipment
Hearing Frequency F
Twisting From computer to telephone,
Twisting Frequency C
Talking Communicating via telephone/radio, to co-workers/public
Talking Frequency F
Other (specified if applicable): None
Other Frequency N

Additional Information

Machines, Tools, Equipment, Software, and Hardware

Machines, Tools, Equipment, Software, and Hardware:

Computers, printers and related software, copier, fax machine, check signing equipment.

Computers, printers and related software, copier, fax machine

Environmental Factors

(D) Daily (W) Several Times Per Week (M) Several Times Per Month (S) Seasonally (N) Never

Extreme Temperatures N
Wetness/Humidity N
Respiratory Hazards N
Noise and Vibration N
Physical Hazards N

Health and Safety Factors

(C) Continuously (F) Frequently (O) Occasionally (R) Rarely (N) Never

Mechanical Hazards N
Chemical Hazards N
Electrical Hazards N
Fire Hazards N
Explosives N
Communicable Diseases N
Physical Danger or Abuse N
Other (see below)
Other Health and Safety Factor NA
Protective Equipment Required

None

Non-Physical Demands

Description of Non-Physical Demands: (F) Frequently: From 1/3 to 2/3 of the time. (O) Occasionally: Up to 1/3 of the time. (R) Rarely: Less than 1 hour per week. (N) Never: Never occurs.

Time Pressure F
Frequent Change of Tasks F
Performing Multiple Tasks Simultaneously O
Tedious or Exacting Work O
Noisy/Distracting Environment O
Emergency Situation R
Irregular Work Schedule/Overtime R
Working Closely with Others as Part of a Team F
Other (see below) N
Other Non-Physical Demand

NA

Work Location

Primary Work Location

Office Environment

Secondary Work Location